Telehealth Services Policy – Dr. Stacey Denise

For: SDM Medical PLLC Clinical Services

Effective Date: November 1, 2025
Last Updated: January 14, 2026

SDM Medical PLLC
Stacey Denise Moore, MD
Doing business as Dr. Stacey Denise | The Neuroaesthetic MD

SDM Medical PLLC provides telemedicine services to patients located in Texas, California and Ohio. This page explains what telehealth is, how it works, and your rights and responsibilities.

What Is Telehealth?

Telehealth (also called telemedicine) is the delivery of healthcare services using electronic communication technologies, such as video conferencing, secure messaging, and remote monitoring devices.

Services Provided via Telehealth

Initial consultations (75–90 minutes)
Follow-up visits (2-week, 4-week, 8-week check-ins)
Hormone replacement therapy (HRT) management
Metabolic health support (including GLP-1 management)
Nutritional genomics-informed care
Lab review and interpretation
Prescription management
Lifestyle medicine coaching (clinical tier)
Remote monitoring with wearable devices (optional)

Patient Eligibility & Requirements

You Are Eligible If:

You are physically located in Texas, California or Ohio at the time of each visit
You have reliable internet access and a device with camera and microphone
You are able to provide informed consent
Your condition is appropriate for telehealth evaluation
You are 18 years of age or older

You Are Not Eligible If:

You require emergency or urgent care
Your condition requires in-person physical examination
You are located outside Texas, California or Ohio during the visit
You are unable to participate in video visits
You are seeking controlled substance prescriptions for initial treatment (restrictions apply per state law)

Technology Requirements

Computer, tablet, or smartphone with camera and microphone
Reliable high-speed internet connection (minimum 3 Mbps recommended)
Updated web browser or telehealth app
Private, quiet location for appointments
Backup phone number in case of technical issues
Email address for receiving appointment links and follow-up information

Supported Platforms: We use HIPAA-compliant telehealth platforms. You will receive connection instructions before your appointment.

Standard of Care

Telehealth services meet the same standard of care as in-person visits. Dr. Stacey Denise Moore will conduct thorough evaluations, review relevant medical history and labs, and develop appropriate treatment plans.

Good Faith Exam: Texas, California, and Ohio law require that a physician establish a valid physician-patient relationship before prescribing medications via telehealth. This includes an appropriate medical evaluation based on your presenting condition.

Limitations of Telehealth

Physical examination is limited to what can be observed via video
Technical issues may interrupt or delay care
Not appropriate for emergencies or acute conditions requiring immediate intervention
Certain procedures cannot be performed remotely
Prescriptions may have limitations based on telehealth regulations
Lab work requires in-person collection at a local facility

Emergency Protocol

Telehealth is not for emergencies. If you experience a medical emergency:

Call 911 immediately
Go to the nearest emergency room
Contact your local emergency services

Examples of emergencies include:

Chest pain or difficulty breathing
Severe allergic reactions
Loss of consciousness
Severe bleeding
Suicidal or homicidal thoughts
Stroke symptoms

Privacy & Security

All video visits use HIPAA-compliant, encrypted platforms
Your health information is protected according to our Privacy Policy
Sessions are conducted through secure, password-protected connections
You are responsible for ensuring your device and internet connection are secure
Do not share your login credentials with others
Ensure you are in a private location where others cannot overhear your consultation

Recording Policy: Sessions are not recorded unless you provide explicit written consent. If recording is necessary for clinical documentation, you will be notified in advance.

Before receiving telehealth services, you will be asked to sign a Telehealth Informed Consent Form acknowledging:

You understand the nature of telehealth and how it differs from in-person care
You understand the benefits and limitations of telehealth
You consent to treatment via telehealth
You understand the technology requirements and privacy considerations
You agree to be physically located in Texas or Ohio during all visits
You understand the emergency protocol and limitations

You may withdraw consent for telehealth services at any time by notifying us in writing.

Prescribing via Telehealth

Dr. Stacey Denise Moore may prescribe medications via telehealth when clinically appropriate. Texas, California and Ohio regulations require:

Establishment of a valid physician-patient relationship
Appropriate medical evaluation based on accepted standards of care
Ongoing monitoring and follow-up
Compliance with controlled substance regulations (if applicable)

Prescribing Limitations:

Some medications may require in-person evaluation
Controlled substances are subject to additional restrictions
Prescriptions are sent electronically to your preferred pharmacy
You are responsible for pharmacy costs and insurance coverage

Patient Responsibilities

You agree to:

Be physically located in Texas, California or Ohio during all visits (you may be asked to verify your location)
Provide accurate and complete health information, including current medications and medical history
Follow treatment recommendations and participate actively in your care
Attend scheduled follow-up appointments
Pay for services according to our Financial Policy
Notify us of any changes in your health status or contact information
Complete any required lab work or testing in a timely manner
Inform us if you change your physical location or state of residence

Failure to comply with patient responsibilities may result in discontinuation of care.

Insurance & Payment

SDM Medical PLLC is a cash-pay practice. We do not bill insurance directly.

What This Means:

Payment is due at the time of service
You will receive a superbill (detailed receipt with diagnosis and procedure codes)
You may submit the superbill to your insurance company for potential out-of-network reimbursement
Reimbursement is not guaranteed and is between you and your insurance company

Labs and Medications: May be processed through your insurance when applicable. You are responsible for verifying coverage and paying any copays or deductibles.

See our Financial Policy for complete payment details.

Technical Difficulties

If you experience technical difficulties during your appointment:

Try refreshing your browser or reconnecting to the video platform
Call our backup number immediately: 832-299-5229
We will attempt to reconnect via phone or reschedule if necessary
You will not be charged for appointments that cannot be completed due to technical issues on our end

If you are more than 15 minutes late due to technical issues, your appointment may need to be rescheduled.

State-Specific Requirements

Texas Patients

Must be physically located in Texas at time of service
Dr. Moore holds an active Texas medical license (#M8193)
All care complies with Texas Medical Board telehealth regulations

Ohio Patients

Must be physically located in Ohio at time of service
Dr. Moore holds an active Ohio medical license (#35.154137)
All care complies with Ohio State Medical Board telehealth regulations

California Patients

Must be physically located in California at time of service
Dr. Moore holds an active California medical license (#206758)
All care complies with California State Medical Board telehealth regulations

Maryland Patients

Must be physically located in Maryland at time of service
Dr. Moore holds an active Maryland medical license (#D0105958)
All care complies with Maryland State Medical Board telehealth regulations

Questions?

Contact us at:

SDM Medical PLLC
Stacey Denise Moore, MD
5373 W Alabama St., #204
Houston, TX 77056
Email: hello@drstaceydenise.com
Phone: 832-299-5229